Second Industry Award of 2013 Puts Growing Auto Care Chain in Center of Conversation of Lube Shops
SCOTTSDALE, AZ – Honest-1 Auto Care (Honest-1), a national full-service auto care company that is 100 percent ESA® Certified Eco-Friendly, was named number 31 on Oil & Lube Magazine’s annual Tops In The Industry Rankings for 2013. The company increased five spots from their number 36 rank in 2012.
“We are thrilled to be chosen as one of Oil & Lube Magazine’s top oil change locations this year since our locations are constantly focusing on these cornerstone auto care jobs,” said Chip Baranowski, Vice President of Franchise Development for Honest-1 Auto Care. “While our mechanics are trained to handle most repairs, oil changes remain at the center of our 21-point inspection, or patented ECO 360 oil.” Each year, the publication conducts an extensive research program to quantify and rank the top auto care changes in not only the nation, but internationally, as well. The rankings particularly looked at “fast lube” locations, or those organizations deriving much of their income from quick, convenient oil change services and other preventative car care maintenance. It also takes into account “plus” locations having dual profit centers, such as muffler shops, auto care shops and mass merchant retailers. Companies offering oil changes as simply an additional service, but not the prime focus, were left off the list.
In total, 54 fast lube change companies were selected and 57 oil change plus locations were selected, with Honest-1 being in the plus category for its diversity in maintenance offerings. Coming off the brand’s inclusion in the eighth annual Franchise Business Review’s 2013 Franchise Satisfaction Awards (FBR50), the only awards program to rank companies based solely on actual franchise satisfaction, this ranking helps position Honest-1 as a major player in the industry.
Aiming to fix the auto care customer experience, Honest-1 took the time to re-define how the entire experience should look and feel, from the customer service members at the front desk to the waiting areas and top-quality amenities available while customers wait. Honest-1 is not only the best option for all consumer bases, who need all scopes of service work, from basic oil changes to full transmission diagnostics and complete auto repair services, but one that any car owner would feel comfortable spending time in. Plus, Honest-1 utilizes technology to review repairs with their customers by showing the customer their vehicle and service issue in 3D interface to visually see their vehicle needs, and not just hear it from their customer service manager.
“We know the customer has a myriad of options to choose from for their auto care service,” said Rissy Sutherland, COO of Honest-1 Auto Care. “But we like to think that we ‘get’ our customer better than any other company in the segment. Not only will you feel fully confident in our auto care services, you will also be able to relax and get what you need to get done while we service your vehicle, making your experience much more efficient and satisfying.”
Honest-1 Auto Care plans to expand into markets around the country including, Phoenix, Atlanta, Nashville, Indianapolis, Miami, Orlando, Raleigh, Charlotte, Michigan, Minneapolis, Salt Lake City, Las Vegas, Denver, and many others. For more information about Honest-1 franchising, visit www.h1franchise.com.
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